Cancellation policy :
We are happy to assist you in the cancellation of any order prior to shipment. Please call Artika Customer Care, Monday - Friday 9:00am - 5:00pm ET, at 1-866-661-9606 to request cancellation of your order. We will verify the order status and process your cancellation and refund immediately if the order has not shipped. If your order has already shipped, we will assist you in starting the return process as per the artika.com Return Policy.
Return Policy :
*Risk-Free Returns Program for United States.
We want you to be happy with your purchase and we understand that sometimes you may not know if the product is going to meet your expectation for the space it was meant for, until you open the box and see it in person.
*To be eligible for the “Risk free return program”, the return must be requested within 30 days of receipt.
We offer pre-paid returns on items able to ship via UPS within 30 days of receipt from within the 48 Contiguous United States (Does not apply to Alaska, Hawaii and Puerto Rico).
- Please contact Artika Customer Care to request a return shipping label that will be sent to you via email within five business days.
- Artika Customer Care, Monday - Friday 9:00am - 5:00pm ET, 1-866-661-9606
- Apply the label to your package and take it to your nearest UPS pick-up center
- We strive to refund you as quickly as possible. Refunds will be issued upon inspection of the returned item. Per inspection, as long as the product is in new condition and received in its original packaging will all parts, you will be issued a full refund.
Damaged Items :
Please inspect your product immediately after receiving. If the item appears to be damaged, please take photos of the damage and email them along with your order information to firstname.lastname@example.org